2 min. readlast update: 11.01.2023


A Claim, in the context of superannuation, refers to the formal request made by a policyholder or their beneficiaries to receive the benefits outlined in the policy. This could be due to Total and Permanent Disability (TPD), Income Protection (IP), Death Benefits, Terminal Illness, etc.

Key Features

  1. Types of Claims: The type of claim depends on the circumstances that trigger the benefit. This could be a TPD claim (if the policyholder becomes totally and permanently disabled), an IP claim (if the policyholder is unable to work for a period due to illness or injury), a death benefit claim (upon the policyholder's death), or a terminal illness claim (if the policyholder is diagnosed with a terminal illness).
  2. Claim Process: The claim involves notifying the insurer or superannuation fund of the event (such as death, disability, or illness), providing necessary documentation (like medical reports, proof of identity, etc.), and waiting for the claim to be assessed and approved.
  3. Benefit Payment: Once the claim is approved, the benefit is paid out to the policyholder or their beneficiaries, depending on the type of claim. The payment can be a lump sum or regular income payment, depending on the policy terms and the type of claim.


Making a claim is the key step to accessing the benefits of a superannuation policy when a triggering event occurs. It provides financial support to the policyholder or their beneficiaries during challenging times, such as illness, disability, or death.


When making a claim, it's important to understand the policy terms, including what events are covered, what evidence is required, and how long the claim process might take. It's also crucial to submit the claim as soon as possible after the triggering event, as delays can complicate the process and prolong the payout.


A Claim is a crucial component of a superannuation policy. It's the mechanism through which policyholders or their beneficiaries can access the financial benefits when certain events occur. Understanding the claim process and the requirements for each type of claim can help ensure that policyholders and their beneficiaries receive the benefits they're entitled to in a timely manner. 

If you have any questions, please don't hesitate to contact us

Note: While Claimfinder connects you with super claim specialists, we don't directly process claims or offer legal/financial advice. For more information about our services and responsibilities, please refer to our Privacy Policy and Terms of Use.  
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