Introduction to a Claim Specialist

3 min. readlast update: 11.09.2023

Navigating the claims process can be daunting, but at Claimfinder, we're committed to streamlining the process and connecting you with the right expertise. If you wish to continue with your Free Claim Check, here's the path ahead:

  1. Consent for Information Sharing: During the initial call or online interaction, we will seek your consent to share your information with a claims specialist. These are experienced professionals who are well-versed in the details and requirements of various claim types.
  2. Invitation to the Portal: Once we receive your consent, we will invite the claims specialist to our secure portal. Here, they will be able to access your documents and relevant information. Rest assured, your sensitive details are secure and only used for the claim process.
  3. Document Review: The claims specialist will then thoroughly review your documents and details. This includes your employment history, medical conditions, and superannuation details, among other things.
  4. Initial Discussion and Review: The claims specialist will have a detailed discussion with you to better understand your situation. Based on this discussion and the review of your documents, they will assess whether your claim stands a reasonable chance of success. This step is important becauseour specialists operate on a "No Win, No Fee" basis.
  5. Fixed Fee Cost Agreement: If the claims specialist believes your claim is viable, they will offer you a Fixed Fee Cost Agreement. The amount varies based on the complexity of the claim and is communicated to you upfront.
  6. Agreement to Proceed: If you agree to the fixed fee, the claims specialist will then proceed with your claim on a "No Win, No Fee" basis. This means you will only pay the specialist's fees if your claim is successful.
  7. Direct Communication: Once the claims specialist has agreed to take on your case, you will be communicating directly with them throughout the claims process. They will provide ongoing support, liaise with superannuation funds or insurers, gather additional evidence if needed, and help complete and submit any necessary forms.
  8. Ongoing Support: Expect continuous support throughout your claim journey. The claims specialist will assist in liaising with superannuation funds, insurers, gather more evidence if required, and help you fill out and submit any necessary forms.

At Claimfinder, our ultimate goal is to make your claim process as smooth and stress-free as possible. If you have any questions or concerns at any stage of the process, please don't hesitate to get in touch. We're here to help. 

If you have any questions, please don't hesitate to contact us.

Note: While Claimfinder connects you with super claim specialists, we don't directly process claims or offer legal/financial advice. For more information about our services and responsibilities, please refer to our Privacy Policy and Terms of Use.       
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